- What is the difference between used, refurbished, and brand new phones?
- Used phones are pre-owned devices sold as-is, usually with minimal testing or repairs. Refurbished phones are professionally tested, repaired if needed, cleaned, and restored to full working condition, often with a warranty. Brand new phones are factory-sealed, never used, and include a full manufacturer warranty.
- Are your refurbished phones tested before sale?
- Yes. All refurbished phones go through a thorough 70+ point inspection covering battery health, screen responsiveness, cameras, charging ports, and more.
- Do your phones come with a warranty?
- Brand new phones include a standard manufacturer warranty. Refurbished phones typically include an 18-month warranty. Used phones may include a limited warranty depending on the listing.
- What condition are the used phones in?
- We clearly list the condition of each used phone, such as Fair, Good, or Excellent. All used phones are tested for functionality but may show cosmetic wear.
- Are your phones unlocked?
- Yes. Unless otherwise stated, all phones are fully unlocked and compatible with UK networks including Vodafone, O2, EE, and Three.
- What accessories come with the phone?
- Refurbished and used phones include a charging cable, SIM tool, and Protection bundle. A charger plug is included only when listed on the product. Brand new phones include the original box and standard accessories. Packaging on refurbished and used phones may not be original.
- Can I return the phone if I change my mind?
- Yes. We offer a 30-day return policy on most phones. The phone must be returned in the same condition as received. See our return policy for full details.
- How long does delivery take?
- We offer fast and secure UK delivery, usually within 1 to 2 working days. Tracking information is provided once your order ships.
- Do you offer "Buy Now, Pay Later" or installment options?
- Yes. Buy Now, Pay Later options are available through trusted payment providers at checkout. Terms and availability vary by device.
- Is it safe to buy refurbished phones online?
- Yes. At Zextons Tech Store, every refurbished phone is professionally restored, tested, and backed by a warranty for reliable performance at a lower cost.
